Refund policy

RETURN AND REFUND POLICY

At AssureOne, LLC, we stand behind the authenticity, condition, and quality of every timepiece we curate and sell. Because high-ticket, secondary-market luxury timepieces require specialized handling, our Return and Refund Policy is structured to provide full transparency and protection for both buyer and seller.

1. 3-Day Inspection Window

We offer a 3-day (72-hour) inspection window beginning from the exact date and time of confirmed delivery by the courier.

To initiate a return, you must contact us within this 72-hour window at (352) 632-8997 or Info@AssureOne.com to request a Return Merchandise Authorization (RMA). Return requests submitted after the 72-hour window has elapsed will not be accepted.

2. Return Eligibility & Anti-Fraud Controls

To be eligible for a full refund or return approval, all returned timepieces must satisfy the following strict criteria:

Original Pristine Condition: The watch must be in the exact condition in which it was received — unworn, un-sized, un-strapped, and un-altered in any way.
Complete Accessories & Packaging: All original boxes, papers, warranty cards/certificates, instruction manuals, hangtags, bezels, and extra links must be returned complete, undamaged, and present.
Physical & Serial Inspection: Every returned timepiece undergoes a thorough physical, technical, and serial-number inspection by our watch specialists prior to refund approval to verify authenticity and rule out component swapping or wear.

3. Return Shipping & Insurance

Authorization Required: Items returned without a prior written RMA and approved shipping instructions will be refused.
Insured Express Courier: Approved returns must be shipped using our provided, fully insured express courier shipping label (e.g., FedEx Priority Overnight with Direct Adult Signature Required).
Return Shipping Costs: Unless a return is due to a fulfillment error or misrepresentation on our part, the buyer is responsible for the cost of insured return shipping, which will be deducted from the final refund amount.
Return Address: Authorized returns must be dispatched to:

AssureOne, LLC

2518 Burnsed Blvd., Suite 433

The Villages, Florida 32163

United States

4. Damages & Delivery Discrepancies

Please inspect the package exterior and contents immediately upon delivery. If your package arrives damaged, altered, or incomplete, you must notify AssureOne, LLC within 24 hours of delivery so we can immediately initiate a carrier claim and resolve the issue.

5. Refund Processing

Once your return is received and passes our technical verification (typically within 2 to 3 business days of arrival), we will notify you of the approval or denial of your refund.

Credit Card & Electronic Payments: Approved refunds will be credited back to your original payment method within 7 business days, subject to your card issuer’s processing schedules.
Bank Wire Payments: For orders settled via bank wire, refunds will be issued via bank wire transfer back to the originating bank account.

6. Order Cancellations & Fraud Screening

AssureOne, LLC reserves the right to decline, hold, or cancel any order prior to dispatch due to suspected fraudulent activity, identity verification failure, pricing errors, or stock unavailability.