Terms of service

TERMS OF SERVICE — ASSUREONE WATCHES

OVERVIEW

This website is operated by AssureOne, LLC d/b/a AssureOne Watches. Throughout the site, the terms “we”, “us”, and “our” refer to AssureOne. AssureOne offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing a timepiece or service from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation buyers, browsers, vendors, and content contributors.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – INDEPENDENT DEALER & TRADEMARK DISCLAIMER

AssureOne, LLC is an independent dealer and reseller of pre-owned, vintage, and unworn luxury timepieces.

AssureOne, LLC is not an authorized dealer, agent, or distributor for, nor is it affiliated with, sponsored by, or endorsed by Rolex Watch U.S.A., Inc., Patek Philippe, Audemars Piguet, Omega, Cartier, Richard Mille, or any other watch manufacturer or brand featured on this website. All registered trademarks, brand names, model names, logos, and intellectual property displayed on this site are the sole property of their respective trademark owners. References to brand names, models, or logos are used strictly for identification, descriptive, and truthful resale purposes.

SECTION 2 – AUTHENTICITY GUARANTEE & CONDITION DISCLOSURES

  1. Authenticity Guarantee: We warrant that every timepiece offered for sale on our site is 100% genuine and authentic. Every watch undergoes a rigorous multi-point authentication and inspection process by qualified watch specialists prior to listing.

  2. Pre-Owned & Vintage Nature: Unless explicitly designated as "Unworn" or "New in Box," all timepieces sold by AssureOne are pre-owned or vintage. Normal signs of wear consistent with age and pre-owned status should be expected.

  3. Disclosures & Modifications: We make every effort to accurately describe and photograph each watch, including any service history, polishing, or aftermarket modifications (such as custom diamond bezels, aftermarket straps, or replacement components). Any known aftermarket parts or non-factory modifications will be explicitly disclosed in the product description.

  4. Warranties: Timepieces may come with remaining factory warranty, a third-party warranty, or an in-house mechanical warranty as explicitly stated in the product listing. Except for our Authenticity Guarantee and any express written warranty provided in the listing, products are provided without implied manufacturer warranties.

SECTION 3 – ONLINE STORE TERMS & ELIGIBILITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products or site for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and financial regulations). A breach or violation of any of the Terms will result in an immediate termination of your Services and potential cancellation of pending orders.

SECTION 4 – PRICING, MARKET FLUCTUATIONS & ORDER ACCEPTANCE

  1. Secondary Market Pricing: Prices for luxury timepieces fluctuate based on global secondary market conditions and are subject to change without notice prior to order confirmation.

  2. Order Reservation & Confirmation: Placing an item in your shopping cart does not reserve the item or lock in the price. An order is only confirmed once payment authorization or wire transfer receipt is verified by AssureOne, LLC.

  3. Errors and Omissions: In the event a product is listed at an incorrect price, with inaccurate specifications, or with incorrect stock availability due to typographical error or inventory delay, AssureOne reserves the right to refuse or cancel any such orders, whether or not the order has been confirmed and payment processed. If your payment has been processed, we will immediately issue a full refund to your original payment method.

SECTION 5 – PAYMENT, HIGH-VALUE TRANSACTIONS & FRAUD VERIFICATION

  1. Payment Methods: We accept major credit cards, bank wire transfers, and approved payment methods supported on our platform.

  2. Bank Wire Requirement: For high-value transactions (orders exceeding $5,000 USD or at our discretion), AssureOne reserves the right to require payment via bank wire transfer.

  3. Fraud Prevention & Identity Verification: Due to the high value of luxury timepieces, all orders undergo mandatory anti-fraud screening. We reserve the right to request government-issued photo identification, proof of address, or additional verification prior to fulfilling any order. Billing and shipping addresses must match unless prior written authorization is granted.

  4. Order Refusal: We reserve the right to decline, hold, or cancel any order flagged for potential fraud, identity mismatch, or suspicious activity.

SECTION 6 – INSURED SHIPPING, DELIVERY & RISK OF LOSS

  1. Fully Insured Shipping: All timepieces are shipped fully insured via secure express couriers (e.g., FedEx Priority Overnight) with Direct Adult Signature Required upon delivery.

  2. Transfer of Risk: Risk of loss and title for all items pass to you upon confirmed delivery signature at the designated shipping address.

  3. Delivery Restrictions: Shipments cannot be made to P.O. Boxes, APO/FPO addresses, or held at third-party pick-up points unless arranged directly with AssureOne, LLC.

  4. Inspection & Reporting Window: You agree to inspect your purchase immediately upon receipt and notify AssureOne in writing within 24 hours of delivery of any damage, missing components, discrepancy, or transit issues.

SECTION 7 – RETURNS, SECURITY TAGS & ANTI-FRAUD CONTROLS

  1. Return Eligibility: Returns are governed by our official Refund Policy. To be eligible for a return, you must contact us within the approved return window.

  2. Security Tags & Anti-Part-Swapping Measures: Every watch shipped by AssureOne is equipped with a unique, tamper-evident security tag and is documented with detailed high-resolution imagery and logged serial numbers prior to dispatch.

  3. Condition of Returned Items: To receive a refund or exchange, the watch must be returned in the exact condition received:

    • The tamper-evident security tag must remain intact, attached, and un-tampered with.

    • The watch must be unworn, un-sized, un-strapped, and un-altered in any way.

    • All original boxes, papers, warranty cards, manuals, hangtags, links, and accessories must be returned complete and undamaged.

  4. Inspection & Rejection: Any returned item showing signs of wear, tampering, altered components, missing accessories, or removed security tags will be rejected and returned to the buyer at the buyer's expense, or subjected to a restocking fee covering diminished value.

SECTION 8 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

SECTION 9 – OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide you with access to third-party tools or links to third-party websites over which we neither monitor nor have control. You acknowledge and agree that we provide access to such tools and links “as is” and “as available” without any warranties, representations, or conditions of any kind. AssureOne, LLC shall have no liability arising from or relating to your use of optional third-party tools or websites.

SECTION 10 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you submit specific entries, creative ideas, suggestions, proposals, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We are and shall be under no obligation to maintain comments in confidence, pay compensation, or respond.

SECTION 11 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local laws or regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false, fraudulent, or misleading information; (f) to upload or transmit viruses or malicious code; (g) to scrape or collect personal data of others; or (h) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  1. Except as expressly provided in our Authenticity Guarantee (Section 2), all products and services delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

  2. In no case shall AssureOne, LLC, its directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, or loss of data, arising from your use of the Service or any products procured using the Service.

  3. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law, and in no event shall exceed the total dollar amount paid by you for the specific product giving rise to the claim.

SECTION 13 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless AssureOne, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 14 – SEVERABILITY & ENTIRE AGREEMENT

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and AssureOne, LLC, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

SECTION 15 – GOVERNING LAW, JURISDICTION & DISPUTE RESOLUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida and the United States, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, the purchase of any product, or the breach thereof shall be settled exclusively in the state or federal courts located in the State of Florida, and you hereby consent to the personal jurisdiction and venue of such courts.

SECTION 16 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

SECTION 17 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

AssureOne, LLC

Email: info@assureone.com

Website: assureone.com

SECTION 18 – SMS & TEXT MESSAGING TERMS AND CONDITIONS

By opting in to receive SMS or text communications from AssureOne, LLC, you agree to the following terms and conditions:

  1. Program Description: AssureOne may send you transaction-related and promotional text messages regarding your watch inquiries, auction activity, order updates, shipping alerts, quotes, and customer service support.

  2. Message Frequency: Message frequency varies depending on your inquiries and transaction activity.

  3. Message and Data Rates: Standard message and data rates may apply to any messages sent to you from us or to us from you.

  4. Opt-Out / Unsubscribe: You can opt out of receiving text messages at any time. Text or reply STOP to any text message to cancel. You will receive a single confirmatory opt-out message.

  5. Support & Help: If you experience issues or need assistance, reply HELP to any message, or contact our customer support team directly at info@assureone.com or (352) 632-8997

  6. Carrier Liability: Wireless carriers are not liable for delayed or undelivered text messages.