Shipping policy

SHIPPING POLICY

At AssureOne, LLC, we prioritize the safety and security of every high-value timepiece we ship. All domestic orders include complimentary fully insured shipping. Please review our carrier, delivery, and verification guidelines below.

1. Domestic Shipping Only & Free Express Delivery

Domestic Service Only: AssureOne ships strictly within the United States. We do not offer international shipping at this time.
Complimentary Shipping: We provide Free Domestic Shipping on all orders.
Insured Transit: Every shipment is fully covered during transit through our specialized high-value watch insurer, IFS (Insured Parcel Shipping), and dispatched via express courier (e.g., FedEx Priority Express).

2. Preferred Delivery: FedEx Hold at Location

To prevent package theft, porch piracy, or signature fraud on high-ticket luxury items, we strongly prefer shipping your order to a local FedEx Ship Center or holding facility:

Government ID & Signature Required: When picked up at a FedEx facility, the recipient must present a valid government-issued photo ID matching the name on the shipment and sign in person.
Residential Shipping Exceptions: If residential delivery is specifically requested and approved, an adult signature (21+) is strictly required upon delivery. Courier holds or release authorizations (e.g., leaving package on porch) are strictly prohibited.

3. Processing Times & Fraud Screening

Processing Window: Orders are processed and dispatched within 1 to 2 business days following successful payment verification.
Identity & Address Verification: To protect against credit card fraud:
- Credit card orders must ship to the verified billing address on file with your card issuer.
- If shipping to an alternate address or FedEx holding location, additional identity verification (such as a photo ID check) may be required before dispatch.

4. Payment Methods & Processing Cutoffs

Credit Card Payments: Orders placed before 2:00 PM (EST) are processed for next-business-day shipment once payment clearance is granted by the issuing bank.
Bank Wire Transfers: Orders settled via bank wire will be released for shipment immediately upon confirmation of fund arrival from our bank. Wire confirmation cut-off for same-day processing is 5:00 PM (EST). We accept bank wires only (ACH transfers are not accepted).

5. Address Restrictions

No P.O. Boxes or Military Addresses: Due to insurance regulations, we cannot ship to P.O. Boxes, APO, or FPO addresses. A physical street address or designated FedEx Ship Center address is required for all deliveries.
Business Days Only: Shipments are dispatched and delivered Monday through Friday (excluding weekends and federal holidays).

6. First-Come, First-Served Availability

Because our pre-owned inventory consists of unique, individual timepieces, all watches are sold on a first-come, first-served basis. In the rare event an item becomes unavailable prior to order processing, we will contact you immediately to issue a full refund or discuss alternative options.